Registration Standard Form Contracts For Transactions With Customers

Registration Standard Form Contracts For Transactions With Customers

Along with the development of the market economy, the standard form contract is becoming prominent because of its convenience and economy. Accordingly, the standard form contracts help businesses reduce time and cost to negotiate terms when conducting a transaction. However, to ensure the consumer’s rights, the State controls standard form contracts and requires goods and services on the List of essential goods and services promulgated by the Prime Minister must be registered with the State Administrative body for consumer protection. In this article, the author will focus on analyzing and providing information on dossiers, orders, and procedures for registering standard form contracts under the law on consumer rights protection.

Registration Standard Form Contracts For Transactions With Customers
Registration Standard Form Contracts For Transactions With Customers

1. Definition of standard form contracts and general requirements for standard form contracts

A standard form contract is a contract drafted by a trader for transactions with consumers. The registration of a standard form contract with the State administrative body is mandatory for organizations, individuals who conduct business including (i) electricity supply; (ii) water supply; (iii) pay television; (iv) fixed telephone subscribers; (v) postpaid mobile phone; (vi) internet connection; (vii) air passenger transportation; (viii) rail passenger transportation; (ix) apartment sale and purchase, daily services provided by the building management; (x) issuance of domestic debit cards, opening and using of payment account services (applicable to individual customers), personal loans (for consumption purposes); and (xi) life insurance. Standard form contracts under the list of goods and services that must be registered may only be applied to consumers when completion of registration at the competent authority. 

To register, the terms of the standard form contract must not fall into the invalidation situations under Article 16 of the Law on Protection of Consumer’s Rights 2010 and must meet the general conditions, including: 

  • Formulated in writing; 
  • The language used in contracts shall be Vietnamese,the content should be clear and easy to understand; font size should be at least 12; and 
  • The paper background and ink color represent the content of the standard form contracts and the general trading conditions must be contrasted. 

2. Dossiers, orders, and procedures for registration standard form contracts

Organizations and individuals registering standard form contracts shall prepare one set of registration dossiers comprising: (i) an Application Form under Circular 10/2013/TT-BCT issued by the Ministry of Industry and Trade and (ii) a draft of the standard form contract; and submit it directly, by post or online to the following agencies: 

  • For standard form contracts are applied nationwide or in two or more provinces: The Ministry of Industry and Trade; 
  • For standard form contracts are applied within a province or municipalities: Provincial-level Industry and Trade. 

After receiving the valid dossier, the competent registry shall consider and request for dossier supplementation after receiving the incomplete registration dossiers within 05 working days. Organizations and individuals required to supplement the dossier shall conduct the supplementation under the guidance of the competent authority within 03 working days of receiving the supplement notice. No later than 20 days from the receipt of a valid application, the competent authority will issue a notice of approval/disapproval of the application. The standard form contract shall be published and archived on the website of the Department of Competition and Consumer Rights Protection under the Ministry of Industry and Trade. (

The standard form contracts need to be re-registered with the same procedure as the first registration and notify the consumer of the change of the standard form contract after completing the re-registration in the following cases:

(i) There is a change in the law which results in a change in the contents of the standard form contract or general transaction conditions; 

(ii) Traders change the contents of the standard form contract or general transaction conditions. 


This article is for general information purposes only and is not intended to provide any legal advice for any particular case. The legal provisions referenced in the content are in effect at the time of publication but may have expired at the time you read the content. We therefore advise that you always consult a professional consultant before applying any content.

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Apolat Legal is a law firm in Vietnam with experience and capacity to provide consulting services related to Contract Drafting and Reviewing và and contact our team of lawyers in Vietnam via email

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